FREQUENTLY ASKED QUESTIONS
What is the current delivery time?
Most orders can be delivered to customers within 10 days.
Is TEMPRACAM FDA approved?
The FDA's most recent guidance authorizes thermographic systems "for initial body temperature assessment for triage" regarding COVID-19. TEMPRACAM has either equivalent or better performance specifications when compared to IEC80601-2-59:2017 certified medical devices.
Is TEMPRACAM accurate?
The thermal sensor in the TEMPRACAM is a medical grade thermal sensor, in line with FDA approved thermographic devices to approx. ± 0.7 °F. Systems can also be calibrated for even higher accuracy detection.
Is there financing available for TEMPRACAM products?
- Yes, absolutely.
- Email us, and let us know what products you are interested in.
- Then, we’ll send you a formal quote.
** We need the following information for this:
- Company name
- Contact person
- Shipping address
- Billing address
- Once you have the quote, you can take those numbers, and fill out the online finance application here: LINK
- Then our colleagues in the finance department will get back to you with an offer if you are approved.
I would like to get a sample to examine, what should I do?
What discounts are available?
We provide quantity discounts depending on the nature of your order. We also provide special discounts to essential businesses, such as hospitals, schools, public institutions, etc. Please contact us for more information.
How long is the warranty period?
TEMPRACAM comes with 1 year of manufacturer warranty. US and EU repair service centers are also available.
Can TEMPRACAM be set up outdoors?
Yes, and all systems are certified to an IP65 ingress rating. Meaning they can withstand in-climatic weather such as rain, snow, hail, etc.