Book: Upstream


Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst.

  • Author : Dan Heath
  • Publisher : Avid Reader Press / Simon & Schuster
  • Release : 03 March 2020
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9781982134723

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Book Upstream
Score: 3.5
From 2 Ratings

Upstream Book Summary :

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Book: Upstream


Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst.

  • Author : Dan Heath
  • Publisher : Simon and Schuster
  • Release : 03 March 2020
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9781982134747

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Book Upstream
Score: 3.5
From 2 Ratings

Upstream Book Summary :

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas. Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

Book: Upstream


'Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.

  • Author : Dan Heath
  • Publisher : Random House
  • Release : 05 March 2020
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9781473573123

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Book Upstream
Score: 3.5
From 2 Ratings

Upstream Book Summary :

New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen. Why 'solve' crimes when we could stop them being committed? Why treat chronic diseases when they could be prevented from developing? Why provide shelter for the homeless rather than working to keep people housed in the first place? Why do our efforts skew so heavily towards reaction rather than prevention? We all have a tendency to work around problems. We are resourceful. We improvise. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. The notion of preventing problems is an evergreen need in our professional and daily lives. Which makes Upstream a book for skeptical optimists - across all sectors - who know it's not going to be easy, but who believe that we have the capacity to solve some of our thorniest issues, if only we start to think about the system rather than the symptoms. Drawing on insights from Dan Heath's extensive research, as well as hundreds of new interviews with unconventional problem solvers, he delivers practical solutions for preventing problems rather than simply reacting to them. 'Packed with vivid stories and practical examples, Upstream is the rare book that can both revitalize your business and make our world a better place.' - Daniel H. Pink, No. 1 New York Times bestselling author of When, Drive and To Sell Is Human 'Informs, engages and, above all, entertains.’ – Charles Duhigg, bestselling author of The Power of Habit and Smarter, Faster, Better

Book: SUMMARY Upstream The Quest To Solve Problems Before They Happen By Dan Heath The MW Summary Guide


Download Your Book Today.. NOTE: To Purchase the "Upstream"(full book); which this is not, simply type in the name of the book in the search bar of your bookstore.

  • Author : The Mindset Warrior
  • Publisher : KP
  • Release : 01 January 0101
  • Category: Business & Economics
  • Pages :
  • ISBN 13 :

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Book SUMMARY  Upstream  The Quest To Solve Problems Before They Happen  By Dan Heath   The MW Summary Guide

SUMMARY Upstream The Quest To Solve Problems Before They Happen By Dan Heath The MW Summary Guide Book Summary :

An Easy to Digest Summary Guide... ★☆BONUS MATERIAL AVAILABLE INSIDE★☆ The Mindset Warrior Summary Guides, provides you with a unique summarized version of the core information contained in the full book, and the essentials you need in order to fully comprehend and apply. Maybe you've read the original book but would like a reminder of the information? ✅ Maybe you haven't read the book, but want a short summary to save time? ✅ Maybe you'd just like a summarized version to refer to in the future? ✅ In any case, The Mindset Warrior Summary Guides can provide you with just that. ✱ How to setup systems that prevent crisis ✱ What to do when all your attempts to prevent a problem fail AND how to make sure it doesn't happen again... ✱ The 7 Questions you must ask yourself for a bulletproof backup plan ✱ The true story behind the preparations done prior to the Hurricane Katrina disaster, and what you can learn from them. ✱ What feedback you should look at to determine success. (Many people get this wrong, and they pursue the wrong metric for years, before the ACTUAL consequence show up...) Lets get Started. Download Your Book Today.. NOTE: To Purchase the "Upstream"(full book); which this is not, simply type in the name of the book in the search bar of your bookstore.

Book: Decisive


In Decisive, the Heath brothers, drawing on extensive studies, stories and research, offer specific, practical tools that can help us to think more clearly about our options, and get out of our heads, to improve our decision making, at work ...

  • Author : Chip Heath
  • Publisher : Random House Canada
  • Release : 26 March 2013
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9780307361141

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Book Decisive
Score: 4.5
From 5 Ratings

Decisive Book Summary :

The four principles that can help us to overcome our brains' natural biases to make better, more informed decisions--in our lives, careers, families and organizations. In Decisive, Chip Heath and Dan Heath, the bestselling authors of Made to Stick and Switch, tackle the thorny problem of how to overcome our natural biases and irrational thinking to make better decisions, about our work, lives, companies and careers. When it comes to decision making, our brains are flawed instruments. But given that we are biologically hard-wired to act foolishly and behave irrationally at times, how can we do better? A number of recent bestsellers have identified how irrational our decision making can be. But being aware of a bias doesn't correct it, just as knowing that you are nearsighted doesn't help you to see better. In Decisive, the Heath brothers, drawing on extensive studies, stories and research, offer specific, practical tools that can help us to think more clearly about our options, and get out of our heads, to improve our decision making, at work and at home.

Book: Switch


Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

  • Author : Chip Heath
  • Publisher : Currency
  • Release : 16 February 2010
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9780307590169

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Book Switch
Score: 4
From 45 Ratings

Switch Book Summary :

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly. In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results: • The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients • The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping • The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

Book: Know What You Don t Know


This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization.

  • Author : Michael A. Roberto
  • Publisher : Pearson Prentice Hall
  • Release : 29 January 2009
  • Category: Business & Economics
  • Pages : 224
  • ISBN 13 : 0135072824

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Book Know What You Don t Know
Score: 3.5
From 3 Ratings

Know What You Don t Know Book Summary :

Problems remain hidden in organizations for a number of reasons, including fear, organizational complexity, gatekeepers who insulate leaders from problems that are coming up, and finally, an overemphasis on formal analysis in place of intuition and observation. This book lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observe how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including create a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.

Book: The Power of Moments


This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest.

  • Author : Chip Heath
  • Publisher : Simon and Schuster
  • Release : 03 October 2017
  • Category: Business & Economics
  • Pages : 320
  • ISBN 13 : 9781501147760

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Book The Power of Moments

The Power of Moments Book Summary :

The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.

Book: What s Your Problem


"The author makes a compelling case that we often start solving a problem before thinking deeply about whether we are solving the right problem. If you want the superpower of solving better problems, read this book.

  • Author : Thomas Wedell-Wedellsborg
  • Publisher : Harvard Business Press
  • Release : 17 March 2020
  • Category: Business & Economics
  • Pages : 232
  • ISBN 13 : 9781633697232

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Book What s Your Problem

What s Your Problem Book Summary :

"The author makes a compelling case that we often start solving a problem before thinking deeply about whether we are solving the right problem. If you want the superpower of solving better problems, read this book." -- Eric Schmidt, former CEO, Google Are you solving the right problems? Have you or your colleagues ever worked hard on something, only to find out you were focusing on the wrong problem entirely? Most people have. In a survey, 85 percent of companies said they often struggle to solve the right problems. The consequences are severe: Leaders fight the wrong strategic battles. Teams spend their energy on low-impact work. Startups build products that nobody wants. Organizations implement "solutions" that somehow make things worse, not better. Everywhere you look, the waste is staggering. As Peter Drucker pointed out, there's nothing more dangerous than the right answer to the wrong question. There is a way to do better. The key is reframing, a crucial, underutilized skill that you can master with the help of this book. Using real-world stories and unforgettable examples like "the slow elevator problem," author Thomas Wedell-Wedellsborg offers a simple, three-step method - Frame, Reframe, Move Forward - that anyone can use to start solving the right problems. Reframing is not difficult to learn. It can be used on everyday challenges and on the biggest, trickiest problems you face. In this visually engaging, deeply researched book, you’ll learn from leaders at large companies, from entrepreneurs, consultants, nonprofit leaders, and many other breakthrough thinkers. It's time for everyone to stop barking up the wrong trees. Teach yourself and your team to reframe, and growth and success will follow.

Book: The Innocent Classroom


In The Innocent Classroom, Alexs Pate traces the roots of these disparities to pervasive negative stereotypes, which children are made aware of before they even walk through the school door.

  • Author : Alexs Pate
  • Publisher : ASCD
  • Release : 17 August 2020
  • Category: Education
  • Pages : 122
  • ISBN 13 : 9781416629351

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Book The Innocent Classroom

The Innocent Classroom Book Summary :

When children of color enter their classrooms each year, many often encounter low expectations, disconnection, and other barriers to their success. In The Innocent Classroom, Alexs Pate traces the roots of these disparities to pervasive negative stereotypes, which children are made aware of before they even walk through the school door. The cumulative weight of these stereotypes eventually takes shape as guilt, which inhibits students' engagement, learning, and relationships and hurts their prospects for the future. If guilt is the primary barrier for children of color in the classroom, then the solution, according to Pate, is to create an Innocent Classroom that neutralizes students' guilt and restores their innocence. To do so, readers will embark on a relationship "construction project" in which they will deepen their understanding of how children of color are burdened with guilt; discover students' "good," or the motivation behind their behaviors, and develop strategic responses to that good; and nurture, protect, and advocate for students' innocence. Ultimately, students will reclaim their innocence and begin to make choices that will lead to their success. Teachers will renew their commitment to their students. And the current ineffective system can give way to one that reflects a more enlightened understanding of who our children are—and what they are capable of.

Book: Leaders Make the Future


In this second edition Bob Johansen, bestselling author and longtime CEO of the Institute for the Future, teams with the prestigious Center for Creative Leadership (CCL), not only describing and updating the 10 new essential leadership ...

  • Author : Robert Johansen
  • Publisher : Berrett-Koehler Publishers
  • Release : 07 May 2012
  • Category: Business & Economics
  • Pages : 264
  • ISBN 13 : 9781609944889

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Book Leaders Make the Future
Score: 3
From 1 Ratings

Leaders Make the Future Book Summary :

NEW EDITION, REVISED AND UPDATEDWhat are the new leadership skills needed to succeed in the decade ahead? In this second edition Bob Johansen, bestselling author and longtime CEO of the Institute for the Future, teams with the prestigious Center for Creative Leadership (CCL), not only describing and updating the 10 new essential leadership skills but also offering tools and techniques for developing and applying them.